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Terms and Conditions That Protect Your Account

When you open an account on qiuqiu88, you're entering into a straightforward agreement with us about how your account works, what we both agree to do, and how…

Account ownership rulesDeposit and withdrawal termsDispute resolution process
qiuqiu88 Terms and Conditions That Protect Your Account
REACH OUR POLICY TEAM

Contact Us About Your Rights Under These Terms

Team online

Live Support

Open your account and head to the live chat box in the bottom right of the lobby. Our support team is available during lobby hours and can answer questions about how these terms apply to your specific account.

Account Settings

Log in, go to your account menu, select Settings, then Account Information. You'll see your registered email, phone number, and payment methods on file. Update any details there if your information changes.

Withdrawal Verification

When you request a withdrawal, we'll ask you to confirm your identity and the bank account or wallet you're withdrawing to. This protects your money and keeps your account secure under our terms.

HOW WE PROTECT YOU

Data Handling, Security, and Your Rights

Data Retention

We keep your account information, deposit history, and game records for the life of your account. After you close your account, we retain records for five years to comply with local regulations and resolve any disputes that may arise.

Account Security

Your password and two-factor authentication (if you enable it) are encrypted on our servers. We never store your card details — all DANA, OVO, GoPay and QRIS payments are processed through secure payment gateways that handle the transaction, not us.

Cookie and Tracking Policy

We use cookies to remember your login, your preferred language, and your game settings. These are stored on your device and allow you to return to the lobby without re-entering your details every time.

Dispute Resolution

If you believe a transaction on your account is wrong, contact our support team within 30 days with your account number and the transaction date. We'll investigate and respond within seven business days.

Request Your Data

You have the right to ask us what data we hold about you. Log in to your Account Settings and select 'Request My Data' to receive a complete copy of your account records via email.

Close Your Account

You can close your account anytime by going to Account Settings and selecting 'Close Account'. We'll freeze all activity immediately. Any balance will be returned to your registered payment method within five business days.

What Players in Yogyakarta and Beyond Ask About Our Terms

Our terms require all funds to come from and go to accounts in your name only. If we detect deposits from or withdrawals to third-party accounts, we'll freeze your account pending verification. This protects you from fraud and keeps us compliant with local financial rules.

No. Our terms allow one account per person. If we find multiple accounts linked to the same identity, phone number, email, or payment method, we'll close all of them and may hold any balance for investigation.

Withdrawals to DANA and OVO typically complete within two to five minutes after you request them. We process them instantly on our end; if your wallet doesn't show the credit within ten minutes, contact our support team with your withdrawal reference number.

Go to the login page and select 'Forgot Password'. We'll send a reset link to your registered email. Click it to create a new password. If you don't see the email, check your spam folder or contact live support for help.

No. The same terms apply across all devices — mobile app, browser on phone, or desktop. Your account is the same everywhere. Game rules and payout rates don't change by device; only the layout of the lobby changes.

Change your password immediately, enable two-factor authentication in Account Settings, and contact our support team within 24 hours with details. We'll review your account activity and help secure it. Do not make any withdrawals until we've verified the account is yours.

Our core terms are the same for all players. However, where local law permits or requires different rules, those laws override our terms. Access and eligibility depends on local law. If you're unsure whether you can hold an account in your region, contact support before registering.