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Legal Terms That Protect Your Account

Your account with qiuqiu88 comes with clear terms that govern deposits, withdrawals, disputes and data.

Account security and verificationPayment and withdrawal rulesData handling and privacy
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qiuqiu88 Legal Terms That Protect Your Account
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Contact Us About Legal Questions

Team online

Email Support

Reach us at [email protected] for account terms, data requests, or disputes. We reply within 24 hours during business days. Include your account number and a clear description of your question.

Live Chat

Open the chat widget in your account lobby to ask about our terms or your rights. Our team responds in real time, Monday to Friday 09:00–21:00 WIB, Saturday and Sunday 10:00–20:00 WIB.

Account Settings

View your linked payment methods, contact preferences and account history directly in Settings after you log in. You can update or close your account from the same page.

DATA AND SECURITY

How We Handle Your Information

Account Verification

When you open an account, we verify your identity and link your payment method (DANA, OVO, GoPay or QRIS). This verification happens once at sign-up and protects both your funds and our compliance with regional rules.

Encryption and Storage

Your payment details, deposit history and withdrawal records are encrypted using standard SSL protocols. We store this data on secure servers and do not sell or share it with marketing partners or unrelated third parties.

Withdrawal Verification

Before we send a withdrawal to your linked DANA, OVO, GoPay or QRIS account, we confirm the account holder name matches your profile. This step prevents fraud and ensures your money reaches only you.

Cookies and Tracking

We use cookies to keep you logged in and to track your gameplay session. You can disable non-essential cookies in your browser; essential cookies allow the account and payment flow to work.

Data Retention

We keep your account history for 5 years after your last deposit or withdrawal, as required by regional record-keeping law. You can request a copy of your data or request deletion where local law permits.

Request Your Data

Email [email protected] with the subject 'Data Request' and your account number. We will send you a CSV file of your account activity, deposits, withdrawals and linked payment methods within 7 business days.

Answers to Your Account and Rights Questions

Contact [email protected] with your transaction ID and reason for the dispute. We investigate within 5 business days and check the payment provider (DANA, OVO, GoPay or QRIS) records. If the money didn't reach your account, we will refund it or chase the payment rail. Most disputes are resolved within 10 business days.

Yes. Go to Settings, select 'Close Account' and follow the prompts. We will mark your account as inactive within 24 hours. You cannot reopen it after closure. Any remaining balance must be withdrawn before closure, and we will send a confirmation email to your registered address.

Email [email protected] with 'Data Request' in the subject line and your account number. Include your full name and the email address on file. We will deliver a CSV file of all your account activity, payments and linked methods within 7 business days, free of charge.

No. Your DANA, OVO, GoPay or QRIS details are only shared with the payment provider itself during processing. We do not sell, rent or share your data with advertisers, third-party game studios or unrelated services. Your payment details are encrypted and stored on our secure servers.

You must be of legal age in your jurisdiction to open an account with qiuqiu88. At sign-up, you provide your full name, date of birth and ID number. We verify this information against public records; if verification fails, we will ask for additional documents. Where local law permits, account access is available to eligible players only.

Withdrawals to DANA, OVO, GoPay or QRIS usually reach your account within 1–5 minutes after verification. Bank transfers may take 1–2 business days depending on your bank. Large withdrawals over 5 million Rupiah may require manual review, adding up to 24 hours. We will send you a confirmation email once your withdrawal is processed.

Yes. Go to Wallet in your account lobby and select 'Update Payment Method'. You can link a different DANA, OVO, GoPay or QRIS account. The old method will be removed, and deposits and withdrawals will use the new one. Changes take effect immediately after you confirm.

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